Refund & Cancellation Policy

Orizon Tech delivers bespoke professional services under written Statements of Work. Refund eligibility, cancellation notice periods, and termination terms are defined in each specific engagement agreement and take precedence over this general policy.

Where an engagement requires an upfront deposit or milestone payment, the following applies unless otherwise agreed in writing:

• Deposits paid to secure delivery capacity are non-refundable once work has commenced.
• Milestone payments cover work already delivered and are non-refundable.
• Any prepaid amounts for work not yet started will be refunded pro-rata on cancellation.

Clients may cancel an ongoing engagement by providing written notice as specified in their Statement of Work (typically 30 days). Any fees for work performed up to the cancellation effective date remain payable.

We reserve the right to terminate an engagement where the client materially breaches the agreement, including non-payment of invoices or violation of our Acceptable Use Policy. In such cases, fees for completed work remain payable.

To request a refund or discuss a cancellation, email hello@orizonsync.com with your engagement reference and reason. We aim to respond within 5 business days, and approved refunds are processed within 14 business days to the original payment method.

Please contact us before initiating a chargeback. Unjustified chargebacks may result in suspension of services and recovery of associated costs.